G2 – Individual project (SMRT)

Hi there! I’m Qian Tong from G2 and for my individual report, i have decided to look at SMRT and its current social media communication efforts. In recent years, SMRT has experienced several major train disruptions and accidents, which generated negative reactions from its commuters. (Rahman, 2013) On 15 December 2011, Singapore has experienced itsContinue reading “G2 – Individual project (SMRT)”