Remain Vintage, but Never Conventional.
That is the unwavering mission statement that forms the very core of Fila’s brand identity. Yet despite remaining true to this brand promise, Fila’s unique brand identifier of staying true to heritage while pursuing creative innovation had become drowned in the sea of aggressive branding and marketing campaigns by its competitors.
Our team believes that Fila has great potential to make a comeback. Recent fashion trends indicate that millennials are riding a wave of nostalgia-inspired fashions style. Our social media strategy report will analyse the current shortcomings with Fila’s existing brand strategy and introduce a strategic social media strategy to once again restore Fila to its former glory.
Social Media Audit
We conducted an audit of Fila’s three main social media assets (Facebook, Twitter and Instagram) and crystallised the following insights. Please note that all data is based on the period of 17 Jun 2016 – 14 Sep 2016.
Fila’s Facebook following is low for a company for its size. There are only 17,000 likes, which pale significantly to Nike’s 27 million, Adidas’s 24.7 million and New Balance’s 1.5 million.
Fila’s content is unengaging and conventional. Most posts feature updates of its products, some with extensive write-ups. Typically, likes and shares do not go above double digits and there is practically no two-way conversation between the brand and consumers. Other types of content feature tennis-related news (as Fila supports American tennis professionals). There is also a lack of alignment with Fila’s new pivot towards heritage or nostalgia-themed apparel and identity.
There is one interesting observation. According to data obtained from Socialbakers, while Nike, Adidas and New Balance clearly dwarfed Fila in terms of sheer absolute numbers, Fila had the highest relative engagement numbers. What this means is that in terms of percentage, Fila had the highest portion of engaged followers, indicating that a loyal community does exist.
Overall, Fila is highly active in Twitter in terms of posting activity, averaging about two posts a week. As on its Facebook, Fila has few followers (standing at 12,200) and almost no engagement with its followers. Once again, there is a lack of alignment with Fila’s new pivot towards heritage or nostalgia-themed apparel and identity.
It appears that Fila does not understand the proper use of Twitter. Most of its posts are re-tweets, with almost no original tweets of its own. Fila also does not respond to tweets from its community. Fila neither leverages Twitter’s platform as the shortform news update site that it has become nor users it to engage in conversation with its community. Another significant problem is that Fila does not use Fila-related hashtags at all.
Fila’s Instagram is the best-performing out of the three in terms of numbers, with about 123,000 followers. However, when put into context relative to its key competitors, it also lags significantly behind. Nike has 65.4 million followers, Adidas has 15.3 million followers and New Balance has 1.7 million followers.
Like its Facebook and Twitter pages, Fila is relatively active on Instagram, averaging at about 2 posts weekly. Unfortunately, the problems outlined in its Facebook and Twitter pages persist here. There is a lack of engagement with its followers, and also insufficient alignment with Fila’s new pivot towards heritage or nostalgia-themed apparel and identity. Instagram does perform slightly better than the others in terms of being on-theme; the post with famed deceased 90s rapper Tupac wearing Fila clothes was by far the most liked post of all.
Who we’re going to target
We will be targeting fashion-conscious millennials. Academic theories which will be applied in identifying and justifying our choice includes social network theory, diffusion of innovation and stakeholder mapping theory.
Millennials are fashion-forward, early adoption consumers, and will have increasing disposable income. This is a demographic group Fila, as a sportswear consumer brand, must capture to become visible and relevant again.
How we’re going to reach them
Fila needs to be where millennials are: on social media. This includes Facebook, Instagram, Twitter and Snapchat. The brand has some online presence, but it has a long way to go in curating content and building a community.
Problem Identification and Research Question
The American press has been portraying Fila in a relatively positively light. Their renewed focus on heritage fashion and vintage designs were both on-brand and positively received by fashion magazines. On the surface, it appears that Fila had begun a successful turnaround for its flagging brand.
However, it may be misleading to assume that preliminary message alignment between media and Fila meant that the message had translated to millennials. We decided to ascertain if there was a perception gap between the millennials and Fila’s message strategy using a dipstick survey.
We sent the informal dipstick survey to 20 friends in the USA. The questions were as follows:
- Name the top three brands that come to mind when you think about sportswear.
- What do you think Fila’s brand stands for?
- What do you associate with Fila’s sportswear?
Unfortunately, it appeared that Fila’s message had yet to reach its target audience. None of the responses indicated Fila as one of the top three brands that come to mind when asked about sportswear, and all gave mixed answers about what they thought Fila’s brand stood for. When pressed to associate Fila’s sportwear with something, the answers were also mixed and unfavourable.
What this reveals is a clear brand perception gap. Fila needed to more proactively and aggressively craft brand messages in a targeted manner.
Part of the problem is clear – as revealed in the social media audit, Fila was sorely lacking in the social media space. Crucially, it also revealed that Millennials did not view Fila as culturally relevant, and were unclear as to what Fila stood for at all.
This led us to our research question: How can Fila leverage nostalgia-marketing and social media to drive a rebranding strategy?
To establish a distinct Fila brand identity that resonates with millennials, a robust social media strategy is vital. To that end, we identified two specific communications objectives that we will be crafting our targeted tactics for. We developed an integrated communications strategy to ensure that the tactics are aligned with the communications objectives, which in turn are aligned with our strategic direction.
The communications objectives are as follows:
- To increase engagement on social media platforms
- To boost Fila’s relatability and cultural relevance factor among millennials
Tactic 1 | Creating an Active Brand Community
How it works
We will be creating a brand-new community page, linked directly from Fila’s main USA webpage. It will look something like the mock-up below.
Clicking on the community tab will bring the user to the official Fila Community page.
Why it works
Our social media audit of Fila’s brand assets revealed two important insights:
- Fila lacked two-way engagement with its audience, and yet
- In terms of relative engagement, Fila boasted higher numbers than even Nike, Adidas or New Balance.
This is a clear opportunity to develop Fila’s brand community. As it is, there is a small but ardent following of Fila’s products. What they now need is a space to share and communicate their ideas and enthusiasms with other like-minded individuals. Building a community page will simultaneously feed this demand as well as create a dynamic page where new fans can visit and interact with the Fila community, while keeping in-step with the most updated Fila news.
Tactic 2 | #RemainVintage Instagram Competition
How it works
The next tactic aims to kick-start Fila’s social media revival and funnel traffic to the new community page set up in Tactic 1. In this vein, the #RemainVintage Instagram competition will increase engagement and solidify brand identity within the community while increasing conversation of the brand on social media platforms.
The campaign involves community members posting a side-by-side of a throwback, vintage photo and a similar photo of themselves now. Instagram posts should be captioned with what “vintage” means to the user, describing what the word embodies and what they believe the vintage spirit to be. The purpose of the campaign is to reinforce Fila’s brand identity as “always vintage, never conventional”, and to expose the current relevance and demands of a niche market in which Fila is best fit to provide for.
Why it works
The competition should be kicked off by celebrity influencers who embody the concept of vintage or draw inspiration from a nostalgic time but at the same time remain relevant and well-liked such as Drake, Rihanna, Future, and Tinashe, whose fan base overlaps with that of which Fila hopes to tap into. These influencers will either wear Fila attire or post throwback photos of themselves or their idols in Fila attire.
To incentivize community members to participate in the competition, Fila should announce that winners of the competitor will be given the opportunity to be appointed brand ambassadors and be invited to walk for Fila at the New York Fashion Week. Top posts, measured by the total number of likes garnered by the end of the competition period, will be selected and reviewed by Fila to determine two winners that best embody the Fila “Always vintage, but Never Conventional” message. This is so Fila can convey its intent to be community-inclusive but also gives Fila the power to conduct internal reviews to select its brand ambassadors as it sees fit.
Tactic 3 | Drake as creative director of Fila
Fila would collaborate with Drake’s label October’s Very Own (OVO) to release exclusive series of footwear and apparel that would be available to the public as well as featured in his music videos.
Both Fila and Drake will release teasers on social media channels such as Facebook and Instagram leading up to the official launch with the hashtag #OVOxFILA (Appendix X ) to generate buzz around the brand and solidify the alignment of Fila with Drake’s image.
Why it works
We conducted comprehensive research before selecting Drake as the creative director for Fila. Despite his mainstream success, Drake has a soft spot for the 1990s (Frederick, 2016) which is reflected in his music and in his fashion choices. He is clearly inspired by idols of his youth as evidenced by his sampling of music by MC Hammer, Whitney Houston, Wu-Tang Clan, amongst others in his present-day hits. Through successfully incorporating aspects of old-school, nostalgic elements into modern, relevant music, Drake proves, time and time again, that it is possible to “remain vintage, but never conventional.”
However, despite being labelled a hip-hop artist, Drake also combines his abilities of rapping, singing, song writing, and composing. He constantly challenges the traditional boundaries and critics have even said there is “nothing contemporary” about his artistic choices (Caramanica, 2015). His vulnerability and authenticity exhibited in his music has given him the illusion of relatability to young people.
Drake is a cultural icon that is on-brand for Fila and fulfils the component of “imaginative aspiration” for the Fila community – that is, Drake is someone that the millennial, vintage-inspired Fila community look up to, aspire to be, and will try to emulate. A possible collaboration post can be found below.